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Rental help & service

My rental equipment DEMO

CBCT scannerAIC-RN-2C7A · install Oct 29
Install scheduled
Intraoral scannerAIC-RN-1A4F · active since Aug 2
Active
Digital sensorAIC-RN-1A4F · active since Aug 2
Active

Track deliveries & tickets

Ask AICBCT answer in Messages, usually same business day

Photos of error screens help. After sending, reply in the Messages thread and attach them there.

Common questions

What does the monthly rent include?

The equipment, delivery, installation by our partner installer, warranty repairs and scheduled maintenance for the rental term. Your agreement lists the exact items and any deposit.

How fast is service when the CBCT is down?

Choose "Down" when you request service. The request is flagged as urgent to our service team, who call you to troubleshoot by phone or remote session and schedule a technician if needed.

Who does calibration and quality checks?

Our installation partner does the acceptance test at install and the scheduled calibration. Your state may also require its own radiation-safety registration and inspection; ask us and we help with the paperwork.

Is training included?

Yes, first-day training on capture and the viewer for your team. Ask for a refresher any time.

Can we move the equipment to another room or office?

Please ask first. Moving an X-ray unit needs our installer and may need a new shielding review and state registration update.

How is rent billed?

Monthly by card or bank through OPENCBCT LLC, the company that operates AICBCT. Invoices appear in My account.

Can I list my rented CBCT on the AICBCT patient map?

Yes. Rented scanners can join the network like owned ones, so nearby patients and dentists can book scans with you.